Refunds and Returns Policy
Effective Date: 01/27/2025
At Block The Blue Light, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.
- Non-Returnable Items: Certain types of items cannot be returned, such as custom or personalized items.
2. Refunds
- Process: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
- Timeframe: Please allow 5-7 business days for the refund to be processed by your bank or card issuer after we have approved your return.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return request.
- Receive Instructions: You will receive detailed instructions on how to return your item, including the return address.
- Ship the Item: Securely package the item in its original packaging and ship it to the provided address.
4. Shipping Costs
- Customer’s Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you.
6. Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [email protected].
7. Contact Information
For questions related to refunds and returns, please contact customer support at:
- Email: [email protected]
- Address: Block The Blue Light, Namibia
We reserve the right to refuse a return if the conditions of our policy are not met. Thank you for shopping with Block The Blue Light, and we appreciate your understanding and cooperation.
This policy was last updated on 01/27/2025.